🔄 RETURN & REFUND POLICY
Satpara Naturals
Due to the nature of handmade and personal care products, we follow a strict return policy.
1. Returns
We accept returns only if:
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Product is damaged, defective, or incorrect
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You inform us within 48 hours of delivery
2. Non-Returnable Items
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Used products
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Opened soaps, beauty products, or food items (pickles)
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Items damaged due to misuse
3. Refunds
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Approved refunds will be processed within 5–7 business days
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Refunds will be issued to original payment method
4. Replacement
We may offer replacement instead of refund depending on the case.
5. Proof Required
You must provide:
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Unboxing video or clear photos
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Order details